Portfolio & Resume

Dana Hartwell

Quality Assurance - Client Success - Implementation Specialist

7+ years driving enterprise SaaS onboarding, quality assurance, and client advocacy — turning complex technical implementations into seamless, lasting client success.

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01 — About

A little about who I am

I am an implementation and client solutions professional with over 7 years of experience in enterprise SaaS. I specialize in onboarding, technical integration, quality assurance, and cross-functional project delivery — with a consistent track record of keeping complex launches on time and on scope.

I've worked across multiple departments — client support, QA engineering, and solutions engineering — which gives me a rare, holistic view of the full product and client lifecycle. I'm equally comfortable in a stakeholder meeting, a QA test suite, or a technical integration session.

I'm passionate about building processes that create exceptional client experiences and drive long-term adoption. If there's a gap, I'll find it and fill it.

Based in
Saint Petersburg, FL
Available for
Full-time or Contract Opportunities
Education
B.S. Public Relations
University of Florida
Fun Facts
Has a golden retriever named Rufus Played water polo in high school and college Enjoys training for and competing in triathlons Lives in a 100 year old historic home Loves fun facts and useless trivia Current favorite AI agent is Claude Loves solving technical puzzles Has climbed two Colorado 14ers Enjoys silly fitness trends Is an avid reader Thinks a hot dog is a sandwhich Is Green Bay Packers owner Enjoyed building this site with the help of AI

02 — Skills

What I bring to the table

Implementation & Client
SaaS Onboarding Requirements Gathering Client Training Technical Integrations CMS Configuration Data Integration Stakeholder Management
Quality Assurance
Manual Testing Test Plan Development Regression Testing API Testing Cypress (Automation) SQL Validation Defect Triage Agile / Scrum
Tools & Platforms
Jira Postman GitHub Snowflake DataDog Figma HubSpot Confluence TestRail / Qase BrowserStack MS SQL Server Looker

03 — Experience

Where I've worked

May 2025 – Oct 2025
PowerChord, Inc.
Client Solutions Engineer
Implementation Specialist
Served as primary client contact during project implementations, aligning scope, requirements, timelines, and technical integrations. Managed multi-team meetings across engineering, data, product, and QA. Executed platform configuration including CMS updates, data integration settings, and feature enablement. Delivered client training, product demos, and onboarding documentation to drive adoption.
Apr 2022 – May 2025
PowerChord, Inc.
Junior QA Engineer
Quality Assurance Specialist
Owned manual testing for desktop and mobile environments supporting global enterprise ecommerce clients. Developed and executed test plans across regression, functional, integration, smoke, API, and compatibility testing. Utilized SQL to validate data accuracy, contributed to Cypress automation, and managed releases via GitHub and Octopus. Led defect triage and maintained documentation in Confluence.
Nov 2017 – Apr 2022
PowerChord, Inc.
Senior Client Support Specialist
Client Success Specialist
Managed client requests via ticketing system, email, and phone — de-escalating issues and providing workarounds. Collaborated across teams to prioritize feature requests and bug fixes. Assisted with client training, onboarding, and platform migrations. Built internal and external documentation that became foundational to team operations.
2010 – 2017
Insurance Industry
Underwriter & Account Executive
Held progressive roles at Socius Insurance Services, Hull & Company, and National Risk Solutions. Developed strong stakeholder and client management skills through work requiring negotiation, requirements gathering, documentation, and cross-department collaboration.

04 — Projects & Highlights

Selected work

01
QA Test Infrastructure
Built and maintained comprehensive manual test plans across regression, API, smoke, and compatibility testing for localized ecommerce platforms serving global enterprise clients.
QA Test Plans Cypress SQL
02
Client Onboarding Documentation
Developed training materials, onboarding guides, and internal knowledge bases in Confluence that accelerated client readiness and reduced time-to-adoption.
Documentation Training Confluence
03
Tier 2 Technical Support
Resolved complex platform issues as Tier 2 escalation point — diagnosing root causes, coordinating with engineering, and maintaining platform reliability for enterprise clients.
Technical Support DataDog Postman
04
Enterprise SaaS Implementations
Led end-to-end onboarding projects for enterprise clients — coordinating across engineering, data, QA, and account teams to deliver launches on scope and on time.
Implementation Cross-functional Client Success

05 — Contact

Let's work together

I'm currently open to new opportunities in implementation, client solutions, or QA. Whether you have a role to discuss or just want to connect — I'd love to hear from you.

Email → Phone → LinkedIn →